If problems on a product just contact our customer service by email at sav@hkoenig.com.So that your product is supported, thank you to join a copy of the invoice and indicate in your email the following information:name:Address :Postal code :City :Phone :Mail:reference of the device:Serial No:Date of purchase :Vendor Name:Descriptionof the problem:Our service will then inform you what to do.

After agreement of our service, you will have to return your product (in its entirety) to us by attaching the return number (RMA) that will have been given to you by the service.

The costs and risks associated with the shipment of the product remain at your expense, so it is recommended to ship the product with an acknowledgement and transport insurance in case of significant value of the goods.
The product must be returned to us in its original packaging (preferably).
After processing by our after-sales service, the product will be returned to you as soon as possible (usually five to ten days of processing, unless a part is immediately unavailable).

Are there additional revenue for my GOURMET robot?
Many recipes are available on the community site

Feel free to add your recipes!

How to use different accessories GOURMET my robot?
Here is some information on the use of different accessories.

Spatula: you will stir the food during preparation, heat-resistant and equipped with a safety disc, it is perfectly adapted to your device.

The guard: to mix liquids and solids. Put the blade guard on the blades.

Butterfly drummer (for use with the guard): mixing continuously, avoiding the excesses of warm milk and perform various preparations. Use a speed of less than 4.

The steam basket: It is intended to steam small quantities of food, poach fragile foods that could not be
assigned to the bowl (eg. Walnut St Jacques, red mullet fillets ...), cooking side dishes (rice, potatoes,
cereals ...) to accompany your food cooked elsewhere.

Steam tray: It is the ally of light preparations and will help preserve vitamins, minerals and trace elements.
My robot GOURMET robot speed does not exceed 5 after cooking, is this normal?
 
This is normal.
             
According to the cooking program, the machine will not select a speed higher than 5 if the detected temperature is over 50 degrees, special programming security.
 
Depending on the course, you can mix the vegetables before or perform the mixing speed to 5 after cooking.
 When using the butterfly, the speed of the robot can not exceed 4 and
maximum capacity must not exceed 1.5L
In fact, the speed 9 / Turbo is not necessary for most foods.
 
I can not remove the blades of my GOURMET
To disassemble the blades of the bowl you simply turn off the device. To install the blade guard and then place your hand in the bowl to catch the semi-circle of the blade guards.
With your right hand, turn the wing nut counterclockwise to clockwise. Then remove the blade with his left hand.

Warning !! The blades are very sharp. Do not touch the edge of the blade to avoid injury. Hold the top of the blades when you replace or move to avoid dropping them and cause an accident.
 
How to clean the bowl GOURMET my robot?
To clean the bottom of your bowl, simply to use white vinegar.
Fill the bowl up knives and add a few drops of dishwashing liquid. Leave on for 3 min at 60 ° C Speed ​​1 and wait until the mixture cools.

For more stubborn stains, we recommend rubbing with abrasive cream with a special stainless steel sponge.

To prevent the fuel attach to bowl, we advise you to choose foods at room T °, ​​lower the T ° and increase the speed and preparation time for the recipe that is problematic.
 
My robot gets Overloading what?
Overloading the mode on the HKM1028 is a motor protection that appears when the engine overheats or the machine is overloaded. If the machine is overloaded, the orange LED (overloading) lights and a buzzer sounds. The lights remain lit until the user does nothing. Unplug the unit and remove some content. It is possible to use the device again after 15 minutes. It is then advisable to decrease the quantities in order not to overload the device.

We also advise you to respect the conditions of use of different accessories.
 The blade guard must only be used for mixing soft ingredients or liquids.
The speed of the robot must not exceed 4 when you use it.
 Similarly to the butterfly can be used with the blade guard. The butterfly will ensure better mixing and avoid sticking when you heat milk, butter or fruit sauce.
 Caution: the blade guard and butterfly should not be used when mixing the dough.

Food processors have multiple security systems.

When the parts are not properly installed on the robot it will not start.
Make sure the bowl and the blender is properly attached to the robot. Just follow the direction of the arrow on the product to the padlock indicating that accessory is locked.
So that the product can turn on it is necessary that the bowl and the blender isattached to the product and that the lids are properly engaged.

Une erreur s'est glissée dans la notice du MXC18.

La tasse de mesure (Measuring Cup) ainsi que la passoire (Colander) ne sont pas inclus dans le pack.

WHAT CAN I PREPARE IN FRY700
You can prepare all kinds of food like fries, potatoes, snacks, meat and poultry. You can even bake brownies!

SHOULD WE ADD OIL TO THE FRYER?
Adding oil is only necessary when preparing homemade dishes from fresh ingredients, such as peeled fresh potatoes or unpeeled chicken. Adding oil creates a crispy layer on food and improves its taste.
You must add oil to the ingredients before you start frying in hot air. Do not add oil directly into the FRY700!
To add oil to homemade potato dishes, such as French fries, follow these steps:

1- Peel the potatoes and cut them as you see fit.
2- Soak the potatoes in a container for at least 30 minutes, then dry them with a paper towel.
3- Pour 1/2 tablespoon of oil into a bowl. Put the potatoes in the bowl and stir until they are coated with oil.
4- Remove the potatoes with your fingers or a kitchen utensil and put them in the FRY700 basket.

To add oil to larger ingredients, such as chicken drumsticks or like meat:

1- Dry the outside of the food with paper towels, if necessary.
2- Using a brush, lightly brush food or use an oil spray. Apply only 1 coat of oil. The additional oil will flow into the tank during the hot air frying process.

Tip: You can also marinate meat or poultry instead of brushing them with oil.

I can not set the time of my STW 25 / MG 15

Here's how to set the clock:

Simply plug the unit.

On pressing the "Prog" on the display the text "CLOCK" button should appear.

You can then change the hour (HOUR) and minutes (MIN) using the corresponding buttons.

By pressing the "PROG" button you can adjust the same time the automatic programming.(TIMER) should appear over time.

  then simply press a third time the PROG button to turn the machine on the clock

 

My vacuum cleaner operates several minutes then off for no reason?
It can be a motor overheating. If the filters are clogged or if the dust bin is full, the engine must "work" more to maintain the suction power. It therefore heats much faster, resulting in that securing, ie that the power is off automatically to protect the motor.
The solution is to clean the filter, empty the bag or bin, and let the vacuum to cool a few minutes.
If the problem persists please check that nothing obstructs the passage of air into the negative our service (sav@hkoenig.com) is at your disposal.
 
My vacuum cleaner LOSE POWER TO DO?
Your vacuum cleaner has several filters must be cleaned regularly for efficiency is life:

The HEPA filter: to replace if disposable cleaning otherwise.
Simply remove dust by tapping. If necessary, wash it with warm water allowed to dry well before replacing.
HOW TO USE THE ACCESSORIES OF MY VACUUM?
 
Your SLC85 comes with several accessories.
 
A floor nozzle as well as two special brushes animals.
 (1) A floor nozzle dual position
(2) A yellow turbo brush that can suck dust particles, lint and animal hair even finer for a deep cleaning of your carpets, rugs and upholstery. With its revolutionary rotary roller brush, turbo brush also cleans laminate floors, parquet and tiles.
 (3) A rose brush that has spiked aspiring and retain everything, even the smallest hairs.
 (4) The crevice tool to vacuum the baseboards, cracks and inaccessible locations
 (4) The brush for upholstery: ideal for small fragile surfaces (table, leather chair, table, etc.).

STEAM PLANT
When to change the filter of my steam station?

We advise our customers to change the filters vapors plants every 3-6 months depending on usage and water hardness.

The filter prevents the pie to build up in the central however it is possible to complete its work by manual cleanings (1 to 3 times per year). Simply put in the tank 50% water mixed with 50% white vinegar, heat the unit and leave for 2 hours. After the elapsed time, simplyempty the tank and rinse several times.
What is the filter to my central steam or find it?

Here is the list of our plants vapors as well as compatible filters:

REFERENCE __________________	ACCESSOIRES ________________________
G2	VF5
G6       __________________
V5I / V5	VF5
V6
V85
V6   __________________
G1	KG71

You can now find CU6 wax for the U600 shoe polisher on our partners' websites.